CaribServe.NET Wireless Broadband Services -- St. Maarten's Premier Internet Service Provider

6 Steps to Troubleshooting your CaribServe.NET Connection

Please follow the steps below in sequence if you are not able to establish a connection to our network:

STEP 1 --Locate the Motorola power supply for the wireless radio we installed at your premise.

The Motorola power supply looks like a phone charger (black power brick) with a green light on either the lower right or left hand side of the unit. The image at right illustrates the three types of power supplies for our wireless system, with the most recent being on the extreme right.

STEP 2 – Unplug the Motorola power supply from the electrical outlet for about 30 seconds.

Once located, unplug the Motorola power supply from the electrical outlet. The green light on the unit will go off indicating that there is no longer any power stored in the enclosed transformer. Wait for about 30 seconds after the light goes off before plugging it back into the electrical outlet.

STEP 3 – Plug the Motorola power supply back into the electrical outlet.

Plug the Motorola power supply back into the electrical outlet and make sure that the green light on the unit comes on. Wait for about 1 minute before continuing with the next step.

NOTE: If the green light on the Motorola power supply unit does not light up at all, is not steady (flashing) or is a color other than solid green, this could be an indication that the power supply unit is damaged. In this case, you will need to purchase a new power supply unit from CaribServe.NET.

Common causes of damaged power supplies are: electrical surges, improper grounding, electrostatic activity in the air (lightning) or a short in the cabling to the antenna, to name a few.

STEP 4 – Restart Router and PC.

If you are using a router with our connection, please locate the power supply for your router, unplug it from the electrical outlet, make sure all the lights on the router are off, wait 30 seconds and thereafter plug back into the electrical outlet. Restart your PC after the router starts back up.

STEP 5 – Make sure all cables are connected properly.

In the image to the right, the Motorola power supply cable is plugged into the “INTERNET” or “WAN” port at the back of the router.

The Motorola power supply cable has a small, black, junction box at the end of it that forms a junction with three cables:

Short, thick, black, Ethernet cable that goes into the “INTERNET” or “WAN” port of your router or your PC’s Ethernet port if you do not have a router.
Long, thin, black, power cable that goes to the Motorola power supply unit that plugs into the electrical outlet.
Ethernet receptacle into which the Ethernet cable (white) coming from the CaribServe.NET radio mounted outside your premise is connected.

STEP 6 – Try connecting to the INTERNET; Contact CaribServe.NET HelpDesk if you are still not able to connect.

After completing and verifying steps 1 through 5, try connecting to the Internet by clicking on the icon of your preferred Internet browser (Internet Explorer, Mozilla Firefox, etc.).

If you are still not able to connect, please contact our technical support department at +(599) 542-4233 / +(590) 590-510658 for further assistance.

There are many reasons why you might not be able to connect even after completing the steps above. Some of these might be related to viruses, spyware, incorrect settings on your PC or a router that may have lost its configuration, to name a few.

Our complimentary telephone helpdesk is available on Mondays through Fridays from 8:00am to 8:00pm and on Saturdays from 9:00am to 6:00pm.

Back to Helpdesk

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